The aim of this course is to update and refresh the knowledge, skill and attitude of ICAO language proficiency interlocutors/raters to effectively conduct IELP tests and objectively assess the language proficiency of pilots and air traffic controllers, in accordance with the ICAO language proficiency requirements stipulated in the relevant ICAO annexes and guidance material.
The Aircraft Emergency Landing and Evacuation Procedures STP will provide cabin crew members with the necessary knowledge, skills and attitudes to handle aircraft emergency landing and evacuation according to the standard procedures.
The aim of this course is to provide ICAO language proficiency interlocutors/raters with the required knowledge, skill and attitude to effectively conduct interviews and objectively assess the language proficiency of pilots and air traffic controllers, in accordance with the ICAO language proficiency requirements stipulated in the relevant ICAO annexes and guidance material.
The aim of this training is to develop the knowledge, skill and attitude of Aircraft Maintenance Technicians/Engineers that will enable them to identify and correct the causes of faults on aircraft systems effectively and efficiently using the best troubleshooting techniques in accordance with applicable MRO maintenance procedures and manufacturers documentations.
The aim of this course is to enable pilots to acquire the necessary knowledge, skill and attitude so that they will correctly and effectively use standardized phraseology while communicating with air traffic controllers and other ground personnel to ensure safe, efficient and orderly flow of air traffic.
The aim of this training is developing the knowledge, skill and attitude of aircraft load planners/controllers to enable them to perform manual load planning and prepare load sheet and trim sheet correctly and efficiently as per the company manual ET GOM, IATA AHM and aircrafts specific documents.
This Standard Training Package will provide aviation maintenance technicians with the necessary knowledge, skills and attitude to write aircraft records and handle workplace email and oral communications effectively as per the required standard.
The Commercial Pilot License program/training follows an integrated syllabus for ground and flight training. It is offered based on the Ethiopian Civil Aviation Authority Regulation, ICAO Requirements for Airline Transport Pilot License (ATPL), CPL and Instrument Rating/ Multi Engine (IR/ME) Requirements.
It fulfills European Union Aviation Safety Agency (EASA) ATPL theoretical knowledge requirements. It is also based on a benchmark of EASA and the Joint Aviation Requirements Flight Crew License (JAA-FCL) detailed theoretical knowledge training syllabus. The practical training comprises various flight exercises at different stages both on Flight Training Devices (FTDs) and actual airplanes.
Graduates can serve as general aviation pilots that only need transition flights to any aircraft to serve as first officers and captains.
The program replaces the traditional hours-based perspective syllabi with competency-based training. The training program guides students throughout the various aircraft trainings using simulation designed for multi crew scenarios. It addresses the increased rates of loss of control in airline operations through Upset Prevention and Recovery Training (UPRT).
It also enables to combat the continuing dominance of multi-crew human factors in accidents through Threat and Error Management (TEM) and Crew Resource Management (CRM). We also provide MPL training for an airline based on its own operating procedures.
The practical training is comprised of various flight exercises at different stages both on FTD and actual airplane. Graduates are meant to serve as first officers on the aircraft they graduated.
The course is designed to train flight instructors with no previous flying experience by using a well-organized and logically sequenced integrated syllabus for ground and flight training. The syllabus is developed based on Ethiopian Civil Aviation Authority Regulations and ICAO requirements for Airline Transport Pilot License (ATPL), CPL and IR/ME Requirements.
Moreover, due consideration is given to fulfill EASA ATPL Theoretical Knowledge requirements. Flight training comprises flight exercises at different stages both on an FTD and on actual airplanes. In addition to the basic Commercial Pilot License flight training hours, extra 30hrs SIM and 45Hrs of aircraft flying time are included in the flight instructor training. Graduates from this course best serve as both ground and flight instructors.
The training includes control and supervision of flight preparation, furnishing flight information, preparing operational and Air Traffic Service (ATS) flight plans, and facilitating normal and emergency in-flight communication between ATC and Pilot-In-Command. It is prepared in accordance with current industry best practices and regulatory requirements. It is an approved program by the Ethiopian Civil Aviation Authority.
Graduates of this course are able to serve in supervising flight preparation, preparing flight plans and facilitating normal and emergency inflight communication between ATC and pilot in command.
This training program enables new cabin crew trainees gain the knowledge, skill and attitude required to be a good leader as in-charge cabin crew. It is also developed to address the training need of industry and to fulfil regulatory requirements for cabin crew leadership training.
Courses under Cabin Crew Leadership Training Program
This training program provides the knowledge and skills required to provide comprehensive in-flight services to passengers on a commercial aircraft.
Courses under Basic Cabin Inflight Service Training Program
This training program is designed to update and requalify the competencies of Cabin Crew members who were absent from flying duties for a period of 24 up to 36 months or when part thereof has elapsed since the last required training. The program is characterized as a competency-based training to produce high level cabin crew members. Supported with lecture, discussion, CBT (e-Learning) simulated exercises and actual hands-on practice
Courses under Cabin Crew Safety Requalification Category II Training Program
This training program is designed to update and requalify the competencies of Cabin Crew members who are absent from flying duties for a period of 13 up to 24 months or when part thereof has elapsed since the last required training. The program is characterized as a competency-based training to produce high level cabin crew members. The program is supported by lecture, discussion, CBT (e-Learning) simulated exercises and actual hands-on practice
Courses under Cabin Crew Safety Requalification Category I Training Program
This training program is designed to update and requalify the competencies of Cabin Crew members who were absent from flying duties for a period of 36 up to 60 months or when part thereof has elapsed since the last required training. The program is characterized as a competency-based training to produce high level cabin crew members. Supported by lecture, discussion, CBT (e-Learning) simulated exercises and actual hands-on practice.
Courses under Cabin Crew Safety Requalification Category II Training Program
This training program enables new cabin crew trainees to develop the required competencies in the area of aviation safety including familiarization with safety policy and procedures, international standards, and functions of emergency equipment along with practical drills.
Courses under Basic Cabin Crew Aviation Safety Training Program
This training program is designed to update and refresh the competencies of Cabin Crew members who are already on the job in relation to international Safety standards. It is a competency-based training program designed to develop high level professional cabin crew members. The trainings are delivered through classroom lecture, discussion, CBT (e-Learning) simulated exercises and actual hands-on practices.
Courses under Cabin Crew Safety Recurrent Training
This basic program enables participants to develop the competencies required to manage aviation catering activities for in-flight catering services, based on the Flight Catering Operation system and IATA regulations.
Courses under Basic Flight Catering Operation
This basic program enables participants to develop the competencies required to manage aviation catering activities for in-flight catering services, based on the Flight Catering Food Production system and IATA regulations.
Courses under Basic Flight Catering Food Production
This basic training program is designed to enable trainees to develop the competencies required to work as a qualified professional in a bar, restaurant, laundry, information centres, porter service centres, point of sale, and accommodation centres per the customer service standards of the organization.
This level-based training program is designed to enable trainees to acquire the required competencies for reading standard recipe, selecting food raw material, following correct cooking and chilling method, understanding kitchen equipment, and displaying final food products to customers with proper temperature, colour, consistency nutritional value and hygienic standard.
This program describes the performance outcomes, skills, knowledge and attitude required to interpret different aspects of a specific Ethiopian tourism heritage. complete a range of routine office procedures and activities, including writing simple correspondence. provide visitors with general truth and accurate information about a local area. It requires a basic level of tourism product knowledge.
This short-term training program is designed to enable trainees to acquire the required competencies to perform guest reservation, pre arrival, arrival, check in, registration, room allocation, assistance, porter service, telephoning, and checkout information with proper billing in accommodation enterprises.
This short-term training program is designed to enable trainees to acquire the required competencies to provide range of general housekeeping services such as cleaning and preparing rooms, including bedrooms and bathrooms for guests in an accommodation establishment. It also provides the ability to set up cleaning equipment and trolleys and to safely operate laundry equipment to perform laundering for variety of linens, clothing items and fabrics efficiently with reduced negative environmental impacts to guests.
This short-term training program is designed to enable trainees to acquire the required competencies to perform standard recipe reading, to select food raw material, follow correct cooking and chilling method, understand kitchen equipment, and to display final food products to customers with proper temperature, colour, consistency nutritional value and hygienic standard.
This short-term training program is designed to enable trainees to acquire the required competencies to perform standard recipe reading, to select and measure food raw material, follow correct baking and chilling method, understand pastry equipment, and to display final pastry and bakery products to customer with proper temperature, colour, consistency, nutritional value and hygienic standard.
This short-term training program is designed to enable trainees to acquire the required competencies to serve food and beverage to customers in a range of hospitality industry enterprises. It provides the ability to understand food and beverage menu, table set up, chinaware, glass ware, silver ware, tablecloth, napkin and apron and manage the same per industry standard.
This program is designed to update and refresh the competencies of hotel operators in the food and beverage department for trainees that have already attended basic catering training.
This training program is designed to enable aviation catering, hotel, and restaurant employees to manage international food safety systems and procedures in the hospitality industry.
Courses under Hygiene, Food Safety and HACCP
This short-term program describes the performance outcomes, skills knowledge and attitude required to work effectively as a tour guide. It covers key legal, ethical, safety, environmental and professional development issues that must be considered by tour guides in their day-to-day work in travel and tour industry.
This short-term training program is designed to enable trainees to acquire the required competencies to perform guest reservation, pre arrival, arrival, check in, registration, room allocation, assistance, porter service, telephoning, and checkout information with proper billing in accommodation enterprises.
This short-term training program is designed to enable trainees to acquire the required competencies to serve food and beverage to customers in a range of hospitality industry enterprises. It provides the ability to understand food and beverage menu, table set up, chinaware, glass ware, silver ware, tablecloth, napkin and apron and manage the same per industry standard.
This short-term training program is designed to enable trainees to acquire the required competencies to provide range of general housekeeping services such as cleaning and preparing rooms, including bedrooms and bathrooms for guests in an accommodation establishment. It also provides the ability to set up cleaning equipment and trolleys and to safely operate laundry equipment to perform laundering for variety of linens, clothing items and fabrics efficiently with reduced negative environmental impacts to guests.
This basic program enables participants to develop the competencies required to manage aviation catering activities for in-flight catering services, based on the Flight Catering Operation system and IATA regulations.
Courses under Basic Flight Catering Operation
This short-term program describes the performance outcomes, skills knowledge and attitude required to work effectively as a tour guide. It covers key legal, ethical, safety, environmental and professional development issues that must be considered by tour guides in their day-to-day work in travel and tour industry.
This short-term training program is designed to enable trainees to acquire the required competencies to perform standard recipe reading, to select and measure food raw material, follow correct baking and chilling method, understand pastry equipment, and to display final pastry and bakery products to customer with proper temperature, colour, consistency, nutritional value and hygienic standard.
This level-based training program is designed to enable trainees to acquire the required competencies for reading standard recipe, selecting food raw material, following correct cooking and chilling method, understanding kitchen equipment, and displaying final food products to customers with proper temperature, colour, consistency nutritional value and hygienic standard.
This basic program enables participants to develop the competencies required to manage aviation catering activities for in-flight catering services, based on the Flight Catering Food Production system and IATA regulations.
Courses under Basic Flight Catering Food Production
This program describes the performance outcomes, skills, knowledge and attitude required to interpret different aspects of a specific Ethiopian tourism heritage. complete a range of routine office procedures and activities, including writing simple correspondence. provide visitors with general truth and accurate information about a local area. It requires a basic level of tourism product knowledge.
This training program is designed to enable aviation catering, hotel, and restaurant employees to manage international food safety systems and procedures in the hospitality industry.
Courses under Hygiene, Food Safety and HACCP
This basic training program is designed to enable trainees to develop the competencies required to work as a qualified professional in a bar, restaurant, laundry, information centres, porter service centres, point of sale, and accommodation centres per the customer service standards of the organization.
This short-term training program is designed to enable trainees to acquire the required competencies to perform standard recipe reading, to select food raw material, follow correct cooking and chilling method, understand kitchen equipment, and to display final food products to customers with proper temperature, colour, consistency nutritional value and hygienic standard.
This program is designed to update and refresh the competencies of hotel operators in the food and beverage department for trainees that have already attended basic catering training.
This training program enables new cabin crew trainees to develop and maintain the skill, attitude and knowledge required to demonstrate appropriate grooming, high self-care, self-confidence and etiquettes to be a professional Cabin Crew.
Courses under Basic Cabin Crew Grooming, Crew Lifestyle and Uniform Regulation Training Program
This training program is intended to qualify new professionals planning to join the industry as cabin crew members. The course includes Safety & Service trainings on Bombardier Dash 8 Q400, Boeing 737NG, 757, 767, 777, 787 & Airbus A350 aircraft.
Courses under Basic Cabin Crew Training Program
Fire Drill Theory and Practice with Motion Mock-up
This practical training provides cabin crew members sufficient knowledge, skill and attitude to identify fire hazards and apply firefighting procedures per international standard.
Actual Fire Fighting and Smoke Removal
This practical training provides cabin crew members sufficient knowledge and skills to operate different types of fire extinguishers and protective breathing equipment.
Fire Fighting Equipment-Hands-On-Drill
This practical training provides cabin crew members sufficient knowledge and skills to perform exercises on retrieving and operating fire-fighting and protective equipment.
Turbulence Drill with Motion Mock-up
This practical training provides cabin crew members sufficient knowledge and skills to take preventive measures to minimize accidents that may affect passengers and crew members due to different levels of turbulence during phases of a flight.
Decompression with Wide/Narrow Body Motion Mock-up
This practical training provides cabin crew members with the sufficient knowledge and skills to properly apply cabin pressurization.
Emergency Landing/Ditching
This practical training provides cabin crew members with sufficient knowledge and skill to properly perform their duties during anticipated and unanticipated emergency landings at land or sea.
Ditching Drill with full swimming pool attached Mock-up
This practical training provides Cabin Crew members with sufficient knowledge and skill to safely and properly evacuate passengers during ditching.
Evacuation Drill with Motion Mock-up on Narrow body Aircraft
This practical training provides Cabin Crew members with sufficient knowledge and skill to safely and properly evacuate passengers during ditching.
Bombardier Dash 8 Q400 Training
This course is designed to qualify cabin crew members to perform duties on Bombardier Dash 8 Q400 as a type-rated professional
Bombardier Dash 8 Q400 practical training
The course provides practice opportunities on door operation, emergency procedures and cabin systems on Bombardier Dash 8 Q400 Aircraft.
Boeing-737 Training
This course is designed to qualify cabin crew members to perform duties on Boeing -737 Aircraft as a type-rated professional
Boeing-737 Practical Training
This course provides practical training and practice opportunities on door operation, emergency procedures and cabin systems on Boeing-737 Aircraft.
Boeing-757 Training
This course is designed to qualify cabin crew members to perform duties on B-757 Aircraft as a type-rated professional.
Boeing-757 Practical Training
This course provides practical training and practice opportunities on door operation, emergency procedures and cabin systems on Boeing-757 Aircraft.
Boeing-767 Training
This course is designed to qualify cabin crew members to perform duties on Boeing -767 Aircraft as a type-rated professional
Boeing-767 Practical Training
This course provides practice opportunities on door operation, emergency procedures and cabin systems on B-767 Aircraft
Boeing-787 Training
This course is designed to qualify cabin crew members to perform duties on Boeing -787 Aircraft as a type-rated professional
Boeing-787 Practical Training
This course provides practical training and practice opportunities on door operation, emergency procedures and cabin systems on Boeing-787 Aircraft.
Boeing-777 Practical Training
This course is designed to qualify cabin crew members to perform duties on Boeing -777 Aircraft as a type-rated professional
Boeing-777 Practical Training
This course provides practical training and practice opportunities on door operation, emergency procedures and cabin systems on Boeing-777 Aircraft.
Air Bus-350 Type Training
This course is designed to qualify the Cabin Crew members to perform duties on Airbus A350 Aircraft as a type-rated professional
Air Bus-350 Type Training
This course provides practical training and practice opportunities on door operation, emergency procedures and cabin systems on Airbus A350 Aircraft.
Crew Resource Management
This course enables participants to apply human performance capabilities and limitations in their daily activities to real-life scenarios, and improve their communication skills, decision- making skills, and teamwork.
Dangerous Goods Regulations Initial (Category 9 & 11)
This course enables participants to identify and handle hazardous materials that could be carried on-board an aircraft based on the IATA Dangerous Goods Regulation
Dangerous Goods Regulations Refresher (Category 9 & 11)
This course is designed to update and refresh the competencies of cabin crew members, who have already attended initial dangerous goods regulations training
Cabin Health and First Aid
This course is designed to enable Cabin Crew members to manage medical emergencies and risks on-board the aircraft.
Cabin Health and First Aid Refresher
The course is designed to update and refresh the competencies of cabin crew members who have already attended initial Cabin health and First Aid Training
DOT- Non-Discrimination Rules on the basis of disability
This course introduces a proactive approach for assisting individuals who are differently abled, while travelling inflight. Trainees will understand the requirements in place for passengers using wheelchairs and any differently abled individuals travelling with his or her service animal to, from, or within the United States and Canada.
Identifying and Responding Trafficking in Persons
This course aims to provide trainees with the skills, knowledge and attitude required to follow in identifying, recognizing and reporting against trafficking in professional way.
Basic Cabin Crew Grooming
This course provides trainees with the knowledge, skill and attitude required to positively act as a professional cabin crew by grooming and maintaining appropriate lifestyle.
Inflight Service
This course provides trainees with the knowledge, skill and attitude required to provide comprehensive in-flight services to passengers on a commercial aircraft.
Tourism
This course aims to introduce the concept of tourism, tour management and Ethiopia’s natural, cultural and historical tourist attractions. The course will strengthen trainees’ understanding on the tourism industry and the benefits and influences of tourism to the society.
This training is intended to enable trainees to perform line and hangar maintenance on aircraft. The training comprises both theoretical and practical sessions which incorporate new technologies as per the industry standard and regulatory requirements.
The program is designed to meet the requirements for both Mechanical and Avionics licenses requirements and is approved by the Ethiopian CAA. Graduates qualify to sit for Airframe, Powerplant and Avionics licenses.
This training is designed to enable trainees to specialize in aircraft structural maintenance. The training is competency-based and trainees will be able to accomplish a real set of structural repair tasks.
The program is approved by the Ethiopian CAA and prepares graduates for an Airframe license in Aircraft Maintenance.
This training is intended to satisfy the knowledge and skill requirements that need to be fulfilled by Aircraft Maintenance Technicians in performing line and hangar maintenance on airplanes with Gas Turbine Engines and gas turbine engine overhaul Shops. The curriculum contains a balance of theoretical and practical training for Aircraft Powerplant Technicians to work in Gas Turbine Engine Overhaul workshops.
The program is approved by the Ethiopian CAA and prepares graduates for a Powerplant license in Aircraft Maintenance.
This training is designed to provide balanced theoretical and practical training in aircraft hangar/line maintenance based on EASA Part 66 requirements for category A1 license. The curriculum is arranged to facilitate the learning process in a way that trainees acquire the real set of competencies in knowledge, skill and attitude required at work.
Courses included in this program integrate theoretical and practical sessions on various airframe components such as hydraulic and landing gear, pneumatic and air-conditioning, fuel and oil. As a result, this will lay the foundation for a comprehensive understanding of system-related components.
The program is approved by the Ethiopian CAA and prepares graduates for an Airframe license in Aircraft Maintenance.
This training is developed to enable trainees perform testing, troubleshooting and repair of major avionic components. The training includes avionics courses which are essential to acquire the set of competencies required to work in avionics component maintenance workshops.
The program is approved by the Ethiopian CAA and prepares graduates for an Avionics license in Aircraft Maintenance.
This training is developed to enable trainees perform line, hangar and shop cabin maintenance activities. The training is designed to include all mechanical and avionics courses that are essential to acquire competencies required for line, hangar and shop cabin maintenance activities.
The program is approved by the Ethiopian CAA and prepares graduates for an Airframe and Avionics license in Aircraft Maintenance.
This course is designed to provide fundamental skills to aviation machinists. It also provides the necessary competencies to apply general and specific machining skills on their job. The curriculum is designed to include general contents related to the overall aviation machinist activities and core knowledge and skills essential for performing aircraft parts machining at the required standard.
This program is designed to provide fundamental skills required for aircraft welding and plasma repair. The course provides the necessary competencies to apply general principles and specific skills of aircraft welding and plasma repair on the actual job.
Aircraft painting
The training is designed to provide fundamental skills required for aircraft painting. The course will provide the necessary competencies to apply general safety precautions and regulatory requirements and company procedures and policies in line with the core painting skills required to perform painting jobs.
This IATA (International Air Transport Association) program in Foundation in Travel and Tourism with Galileo training will enable trainees:
SMS for Operational Personnel
In this course, you will learn how to manage risks that might arise in ground operations through proactive risk assessment, mapping and mitigation actions and how to evaluate it effectivity through safety performance monitoring. The successful implementation of a Safety Management System (SMS) reduces the rate and consequential cost of accidents and incidents, improves your balance sheet and helps your organization to meet its legal responsibility and customer expectations.
Dangerous goods regulation for general cargo acceptance personnel- Initial
The training is designed for personnel accepting general cargo employed by or working on behalf of operators, freight forwarder, cargo agents and agencies acting on behalf of operators. The training consists of various competencies and relevant information that are vital for the transportation of Dangerous good by air.
Dangerous Goods Regulation for flight crew, load planners and flight dispatchers- initial
This training is designed for flight crew, Load Planners and flight Dispatchers. The training consists of various competencies and relevant information that are vital for the transportation of Dangerous goods by air. Moreover, the course will make trainees to be aware with placing Dangerous Goods (DG) in the appropriate area inside the aircraft and the related document preparation and communication pertaining to DG to flight crew, flight dispatchers, etc.
Dangerous Goods Regulation for cabin crew, passenger handling personnel and security screening- Initial
This training is designed for passenger handling personnel, cabin crew and for security screening personnel. The training consists of various competencies and relevant information which is vital in the transportation of DG by Air. Moreover, the course will empower trainees with the basic knowledge of DG in case of any accident and incident and make proper emergency response, familiarize security personnel on DG and avoid unlawful act with regards to DGs.
Dangerous Goods Regulation for Shippers, packers, personnel accepting & processing- Initial
This training will familiarize trainees with the contents of the Dangerous Goods Regulations and on how to apply the IATA provisions found in these regulations. It consists of identifying dangerous goods, verifying different DG packages and how to recognize and apply the appropriate state and / or operator variations.
Dangerous Goods Regulation for ramp and warehouse personnel -Initial
This training is designed for ramp and warehouse personnel and includes relevant information vital to demonstrate competence in the functions associated with transport of dangerous goods by air for which they are responsible.
Live Animal Regulation - Initial
This course will teach you how to transport live animals by air safely, in the correct container, and with the correct documentation. The course will highlight on how to comply with the international standards with regards to the health and welfare regulations.
Perishable Cargo Regulations - Initial
This training will enable you to understand government requirements pertaining to the transport of perishable cargo, along with requirements on handling, marking, and labelling. You will also master the necessary packaging requirements for documentation when transporting perishable cargo.
Ramp Handling and Unit Load Device (ULD) control for passenger- Initial
Ramp handling services ensure the efficient turnaround of aircraft so that flights maintain their schedule. This course offers introduction to ramp services as well as the ground handling standards and safety requirements you need to know to work safely on the ramp along with what is required to ensure a safe and efficient ULD handling.
Weight & Balance for Passenger Aircraft- Initial
This course will enable you to understand the theories and principles of weight and balance, and identify the various weights used in the compilation of a load-sheet. You will also be able to construct indexes and understand their use, as well as become familiar with the design of trim charts for passenger carrying aircrafts.
Weight & Balance for Freighter Aircraft-Initial
This course will enable you to understand the theories and principles of weight and balance, and identify the various weights used in the compilation of a load-sheet. You will also be able to construct indexes and understand their use, as well as become familiar with the design of trim charts for cargo carrying aircraft.
Ramp Handling and ULD control for Cargo - Initial
Ramp handling services ensure the efficient turnaround of aircraft so that flights stay on schedule. This course offers an introduction to ramp services as well as the ground.
Occupational Health, Passenger, Ramp Safety & Human Factors - Initial
This training will enable trainees to identify, assess, and manage workplace hazards. The role of safety representatives and health service outlets at the workplace will also be covered in this training.
Introduction to PLC (Incl. LOGO)
This course is designed to teach the basic instructions of a PLC with a strong element of practical and hands-on simulation of industrial related circuits. The course is paced to suit trainees at all levels. This course is not designed for trainees with prior knowledge on PLC and programming.
S7 Service 1 Course (ST-SERV1)
This course is designed to introduce trainees to Siemens integrated automation system. The training will provide participants with the skills for commissioning, troubleshooting and upgrading an automation system complete with HMI, PLC, drive and communications network. Trainees will learn to navigate STEP7, use the built-in diagnostics tools and perform basic program modifications. The course format is a combination of instruction and hands-on exercises. A realistic conveyor model is used for demonstrations and participant exercises. The exercises allow trainees to practice tasks such as testing, debugging and using diagnostic tools.
S7 Service 2 Course (ST-SERV2)
This course uses a 'hands-on' practical approach to reinforce the theoretical aspects of the training. Practical tasks are undertaken using a simulation rig, distributed profibus nodes and S7-300. This course is designed for SIMATIC S7-300-400 PLC users with basic SIMATIC control system knowledge who install or maintain automation systems and their application programs. This course builds on the skill development in troubleshooting and modifying a control system. Participants will use STEP7 software tools to build new features, diagnostics and communications into the application project. Program development using organization blocks, system functions, function blocks and data blocks along with analogue signal processing are included. Configuration and integration of an HMI and drive system into the trainee’s application project builds experience on managing a complete automated control system. The course format consists of instruction and hands-on exercises. Trainees will use test, debug and diagnostic tools to complete the commissioning, programming and system integration exercises.
S7 Service 3 Course (ST-SERV3)
This course uses a 'hands-on' practical approach to reinforce the theoretical aspects of the training. Practical tasks are undertaken using a simulation rig, distributed Profibus nodes and S7-300. This course is designed for SIMATIC S7-300-400 PLC users with basic SIMATIC control system knowledge who install or maintain automation systems and their application programs. This course build on the skill development in troubleshooting and modifying a control system focusing upon commissioning, maintenance and integration of system blocks into a program. Configuration and integration of an HMI and drive system into the trainee’s application project builds experience on managing a complete automated control system. The course format consists of instruction and hands-on exercises. Trainees will use test, debug and diagnostic tools to complete the commissioning, programming and system integration exercises.
Airline Passenger Reservations
This course in Airline Passenger Reservation is designed to acquaint you with the concept of reservations in the context of airlines and the subsequent services that emanate from the reservation data. Moreover, participants will learn to read, interpret and give information to passengers with regards to travel and the related services.
Passenger Fares and Ticketing
This course teaches the language of fare construction and fare rules so that you can provide your customers with the best advice and fare for their air itinerary and needs. You will develop new skills through practical exercises and with the support of reference materials to become the travel professional your customers trust.
Sabre Reservations & Ticketing
This interactive e-learning course will teach you how to price journeys for all types of fares using the Sabre Global Distribution Systems (GDS). You will have hands-on practice using the interactive Global Distribution Systems (GDS) simulation tool which will help you analyse GDS displays relevant to mileage system pricing; read, interpret, and apply mileage and routing fare rules; and issue tickets.
Airport Passenger Handling- Initial
This course in passenger services is designed to make you both customer-focused and knowledgeable in the many roles you fill as a front-line employee; including Meet and Greets, Check-in, Boarding, Arrivals and / or Reservations.
SABRE Sonic Check-in
The course is for airport staff and you will learn how to check-in passengers and the related activities using the SABRE Sonic system and the related activities like travel document verification and baggage acceptance etc.
Central Baggage Tracing/World Tracer
World Tracer, which is an airline baggage tracking system will equip trainees on how to create, amend, retrieve, and read the various baggage files including creating rush/expedite baggage labels and appropriate forwarding message.
Ethiopian Loyalty Program
This course is designed to familiarize Ethiopian Frequent flyer program-Sheba Miles. It describes the concept of Loyalty program, what qualifies for membership, the terms and conditions that govern it and the benefits and privileges at the different tiers of membership.
Star Alliance Overview & Functional Training
This course is designed to provide a general overview of Star Alliance and create understanding on how Star Alliance member carriers work together to benefit their customers from flying the network. It covers Star Alliance products and services like fare discounts, premium passenger handling, baggage processing between members and other airport special handlings.
Introduction to Airline Industry
This course is designed to give a basic understanding about the aviation industry. Participants will learn the basic terminologies in the industry along with existing conventions and agreements.
Soft Skills
It takes more than technical competence to be successful in life. Soft skills will guide you to better understand your unduplicated personality and acquire emotional intelligence to bring agility in your overall performance. The course will help you build stronger relationships and achieve your career and personal goals by connecting with your feelings to turn intention into action and make informed decisions about what matters most to you.
Communication Skills
This course will improve your understanding of cross-cultural differences and explore different methods of communication. It will teach you how to transfer information clearly and succinctly according to the needs of your audience.
Professional Selling Skills
This course will enable you to understand the psychology and principles of selling. You will be able to create lasting first impressions, build trust; create rapport and learn questioning and listening skills to uncover customer needs.
Advanced Selling Skills
This training will equip you with advanced selling skills that will empower you to execute better sales conversions at all levels of the sales process. Moreover, you will learn and understand the psychology of sales and how to implement it in securing success in sales.
Customer Service
This course will equip trainees with the basic skills required to provide enhanced customer experience in the service delivery. In today's competitive world, where service delivery is the only differentiating factor to grow and continue to be in business, customer service will come in as a very handy and sought out course for any prospect wanting to join any type of industry.
Customer Service Awareness Training
This short course is designed to acquaint teams with the significance of customer service concept both for internal and external customers.
Exceptional Customer Service
This course which is designed for Supervisors and Managers will equip you with the skills, knowledge on how to align strategic goals with customer service and implement it to their day-to-day activities.
Professional Customer Handling
Customer care starts with self-awareness and self-care. Professional customer care will equip you with the core skills to increase self-worth and self-image through the daily practice of professional communication skills. These personal development skills will ultimately lead to the delivery of caring service to customers which is key to continued success in any industry.
Professional Telephone Handling
One of the most important aspects of success in business is the ability to communicate by telephone. Answering the telephone is not a difficult physical task but using it in a business-like and professional manner is not so straight forward. In this course you will learn how to handle calls professionally at every step of the telephone call cycle.
Basic Cargo Skills & Procedures
Air cargo transport is all about ensuring the rules, regulations and procedures are strictly adhered to with regards to cargo transport. The course will familiarize trainees with the manuals, guidelines with regards to cargo shipment including rating principles, special cargo handling etc.
Automated Cargo System /Cargo Spot
Cargo Spot is the automated version to create cargo bookings and the related activities and provides carriers with complete end to-end control over the sale, operation, and management of cargo.
This training is designed to enable trainers (instructors) to acquire the required competencies (knowledge, skills and attitude) and become professional training developers. The training is designed by benchmarking industry best practices and considering adult learning and active training principles. In addition, the training provides adequate practice opportunities to help trainees develop their skills through a group presentation and continuous feedback from peers and the facilitator.
The aim of this training is to develop confident and effective assessors who can make sound and valid assessments of trainees’ performance in the real workplace. The training will enable potential assessors to identify the importance of assessment and requirements to be a good assessor. In addition, the potential assessors will also be able to identify appropriate assessment (test) types for the different learning domains and apply effective assessment techniques for practical training.
This training helps trainees develop the required competencies to be good coaches in a real working environment. The training is designed in such a way that potential coaches will identify and appreciate personality differences and get general awareness about learning principles and the characteristics of adult learners. Moreover, it helps trainees recognize the importance of Coaching and identify the qualities of a good coach. Furthermore, trainees will engage in various activities to develop essential coaching competencies such as active listening, asking effective questions and providing effective feedback.
This training is designed to enable trainers (instructors) to acquire the required competencies (knowledge, skills and attitude) and become professional aviation instructors. The training is designed by benchmarking industry best practices and considering adult learning and active training principles. In addition, the training provides adequate practice opportunities to help trainees develop their skills through a group presentation and continuous feedback from peers and the facilitator.
This course enables professionals to respond effectively to training requests and performance improvement interventions. Participants will be armed with tools and knowledge to ask the right questions, find the answers to performance problems and uncover opportunities for improvement. These skills will enable a more strategic approach to improving the overall performance of the organization at the individual, operational and organizational levels.
The course is provided by ICAO-certified instructors and leads participants to become ICAO Qualified Course Developers after developing a standardized Training Package based on the principles and tools taught in this course. The course provides participants with practical tools and competency to develop competency-based training materials and training curriculums. Instructors, Training Developers, Course Developers and Training Managers will benefit from this course.
This course is designed to enable professional instructors to acquire the required competencies to develop, validate and conduct high-quality standardized examination questions that are objective, valid and reliable to measure the desired levels of competency.
