School of marketing (SOM)

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Overview

School of Marketing (SOM) training program at Ethiopian Aviation University (EAU) offers a comprehensive curriculum designed to equip students with the essential skills needed to thrive in various sectors of the aviation industry. The program focuses on airport ground services management, where students learn to ensure smooth and efficient operations for both passengers and aircraft. They are trained in customer service techniques, communication strategies, and problem-solving, enabling them to handle inquiries related to flight bookings, cancellations, and general passenger needs. In addition to passenger services, the program also covers the logistics of managing air cargo operations. Students are trained in the safe handling, storage, and transportation of goods, ensuring compliance with international shipping regulations. The curriculum includes cargo documentation, safety protocols, and warehouse management, preparing students to play a critical role in global logistics and airfreight services.

Admission Requirement

Admission Requirement for School of marketing (SOM)

International	Local
High school Completion.	High school Completion with Minimum 250 And above.
Minimum of College Diploma/ 10+3 Level III Certificate in Social / Natural Science Filed of Studies from Recognized TVET / Collage / University.	Pass Mark on Remedial Program.
AGE LIMIT: 18 YEARS’ OLD AND ABOVE	AGE LIMIT: 18 YEARS’ OLD AND ABOVE
English language Proficiency: Level IV	English language Proficiency: Level IV

Graduate Profile

Key Competencies and Skills:

Be able to respond to customer queries regarding products, services, policies, and procedures in a friendly and professional manner.
Be able to inform customers about product availability, prices, services offered, and any promotions or discounts. Ensure that customers are aware of all relevant details to make informed decisions.
Be able to handle and resolve customer complaints or issues, such as delays, service problems, ensuring that the situation is managed in a way that satisfies the customer.
Be able to provide consistent service by adhering to company policies, protocols, and service standards to ensure that every customer receives the same high level of care.
Be able to handle customer inquiries across different channels, such as phone, email, live chat, and social media, ensuring that each channel is responded to in a timely and effective manner.
Be able to collaborate with other departments, such as sales, technical support, or management, to resolve customer issues or improve the customer experience.

Programs

GDS FARES AND TICKETING WITH GALILEO

IATA Foundations In Travel & Tourism with Galileo

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Commercial Pilot License (CPL)

Commercial Pilot License (CPL) training program at Ethiopian Aviation University (EAU) is designed to train students to fly aircraft for commercial purposes, such as transporting passengers, cargo, or conducting specialized operations.

School of marketing (SOM)

Aircraft Maintenance Technical (AMT)

Aircraft Maintenance Technician (AMT) training program at Ethiopian Aviation University (EAU) is designed to provide students with the essential knowledge and skills required to ensure the safety, functionality, and efficiency of aircraft.

Cabin crew (flight attendant)

Cabin Crew training program at Ethiopian Aviation University (EAU) trains students to ensure passenger safety, comfort, and well-being during flights

ICAO

ICAO English Language Proficiency Interlocutor/Rater recurrent Training
Aircraft Emergency Landing and Evacuation Procedures Training For Cabin crew
ICAO English Language Proficiency Interlocutor/Rater Initial Training
Aircraft systems troubleshooting
Radiotelephony communication for pilots
Weight and Balance for wide body aircraft(B767,B777,B787 &A350)
Aviation English for Aircraft maintenance technicians

Program Related FAQs

Ethiopian Aviation University

The Ethiopian Aviation University (EAU) is a leading aviation education and training’ institution with 68 years of experience in producing top-notch aviation professionals. EAU offers high-quality education and training in various fields of aviation. Recognized as an ICAO-designated Regional Training Center of Excellence, an EASA-approved Maintenance Training Organization, an IATA Authorized Training Center, and an Ethiopian Civil Aviation Authority Approved Training Organization, EAU has all the resources you need to succeed.

Our diverse and experienced faculty, state-of-the-art facilities, and strong industry partnerships will prepare you for a successful career.

Join us at the Ethiopian Aviation University and let your aviation dreams take flight!

EAU Program offerings

EAU offers a range of programs at different levels, from diplomas and certificates to bachelor’s and master’s degrees. Some of our popular programs include:

Bachelor’s and master’s degrees	Aviation professional and Diploma
Master of Science in Data Sciences	Pilot Training,
Master of Business Administration Management (MBAAM)	Aviation Maintenance Training
Bachelor’s in Aviation Management and Operations (BAM)	Cabin Crew
Bachelor of Science in Aircraft Maintenance Engineering (BAME)	Commercial Training
Bachelor of Science in Aeronautical Engineering (BAE)
BA in Tourism and Hospitality Management

Program detail https://eau.edu.et/programs

Application Steps

You can easily start your application process by visiting our website and apply online. To complete your application, you will need to fill out a form, upload your academic credentials and other necessary documents, and make the required application fee payment. Depending on the program you choose, you may also be asked to undergo an entrance exam or an interview. Simply click on " Admission" and then proceed to the "Apply Online" section to get started.

Admission requirements

The admission requirements vary depending on the program you choose. However, some general requirements include:

As per the minimum university entrance exam result set by the Ministry of Education (Locals)
For international applicants, high school completion with four years of Mathematics and Physics education is required for Engineering programs. For other programs, high school completion with English proficiency is necessary.
Entrance exams delivered by Ethiopian Aviation University.
Candidates should demonstrate a passion for aviation and a commitment to excellence.

For more detailed information, please refer the link: https://eau.edu.et/admission/requirements

Process for international students residency visa

EAU provides student residency visas for international students. An EAU representative will send an invitation letter after admission requirements are met and will facilitate visa on arrival with a valid passport copy. The process takes at least 10 working days. To process, EAU sales representatives will provide a letter, a Police Clearance Certificate, and a Personal History Form. Visa and security pass processes will be facilitated after payment is received. For more information, contact etauinfo@ethiopianairlines.com. The visa fee and related costs are to be covered by the student.

Tuition Fee

Tuition fees vary based on your chosen program. For degree programs, the cost is USD 165 per credit hour for international students, USD 95 per credit hour for the Engineering program, and USD 85 per credit hour for the Bachelor’s in Aviation Management and Operations (BAM) and the BA in Tourism and Hospitality Management for Ethiopian nationals. For more details, see the Fees and Payments section. Additionally, you may need to cover expenses such as books, supplies, accommodation, transportation, insurance, and application fees, which amount to 400 ETB for Ethiopian students and 50 USD for international students.

Accommodation at EAU

EAU provides shared dormitories (accommodating two trainees in each room) along with a wide array of amenities. The dormitories are conveniently located within the university campus, just a short walk from the academic and administrative buildings.

How many semesters are there in the academic year?

There are two semesters in each EAU Academic Year for undergraduate and post-graduate programs.
The standard duration of each semester is 16 weeks.
EAU’s postgraduate program schedule is fixed, with one module every two months. The minimum time to finish is 24 months.
“The duration for aviation professional and diploma training will depend on the specific training program.

Where can I find my schedule?

After registration, undergraduate students can access their timetable on the website, while postgraduate students will receive their schedule by email from their Admissions Officer.
The duration for aviation professional and diploma training will depend on the specific training program.

Our admission office working hours

We are open: Monday to Friday from 8:00 AM to 5:00 PM.
You can also call us at +251115174600/8598, +251115174012, or +251115174532, or
Email us at etauinfo@ethiopianairlines.com.

Career prospects for graduates

Graduates from our programs enjoy a wide range of career prospects. They can pursue opportunities in various sectors, including aircraft manufacturers, aviation management, engineering, tourism, and hospitality. Many find positions in airlines, airports, and related industries, while others may work in logistics, travel agencies, or government organizations. Our strong industry connections and practical training ensure that graduates are well-prepared to meet the demands of the job market.

Pilot: Opportunities exist for employment as a pilot with commercial airlines, cargo airlines, charter airlines, or private jets. Additionally, roles as a flight instructor or test pilot are also viable options.
Engineer: Positions are available as engineers with aircraft manufacturers, maintenance companies, research organizations, or regulatory agencies. Furthermore, roles as consultants or entrepreneurs are also within reach.
Manager: You may seek employment as a manager for airports, airlines, or air traffic control centers.