Overview

Airline Call Centre and Ticket Agent

Our Airline Call Centre and Ticket Agent Diploma program is designed to equip you with the essential skills for a dynamic career in the aviation industry.

Airline call centers and ticket offices are the cornerstone of an airline's customer interaction. They are often the first point of contact for our valued customers, making a crucial first impression. These vital offices are responsible for distributing airline products and services, fostering customer loyalty, and differentiating an airline's offerings in a competitive market.

This diploma provides both theoretical knowledge and practical training, preparing you for the exciting challenges of this customer-facing role.

3 – months

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Airline Cargo Handling Agent

The Airline Cargo Handling Agent Diploma program is designed to meet the increasing demands of the global air cargo business.

In today's competitive environment, it is essential to have qualified and professional cargo handling agents who possess the right knowledge, attitude, and skills. These agents are crucial for:

• Efficiently managing cargo traffic
• Ensuring the safe and timely movement of goods
• Delivering exceptional customer service

This diploma provides both theoretical knowledge and practical training, preparing you to become a skilled and competent cargo handling agent.

3 – months

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Airlines Commercial & Ground Operations Agent Diploma

The Airlines Commercial & Ground Operations Agent Diploma is a comprehensive training program covering the key aspects of airline commercial, ground operations, cargo traffic, and passenger handling activities. This program is structured to provide an all-rounded knowledge and skill set, which is particularly valuable for handling airline operations at various airport types where specialized agents for each function may not be assigned.

The curriculum encompasses core areas, including:

• Reservations and Ticketing
• Airport Passenger Handling
• Aircraft / Ramp Handling
• Cargo Handling skills and procedures

Participants will gain both theoretical knowledge and practical experience relevant to the diverse operational requirements of the aviation sector.

5 – months

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Airline Accounting & Finance-Diploma

The Airline Accounting & Finance Diploma program addresses the critical role of financial management and control within the airline industry. Beyond general finance and accounting principles, airline finance and accounting demands specialized training tailored to the unique commercial operations of both passenger and cargo transport.

This diploma provides participants with focused knowledge and practical skills related to the specific financial practices and accounting procedures essential for the aviation sector. The curriculum includes both theoretical instruction and practical application, preparing individuals for the distinct financial challenges and opportunities within airlines.

3 – months

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Airport Passenger Handling Agent

The Airport Passenger Handling Agent Diploma program is designed to equip individuals with the essential skills, knowledge, and professional attitude required for a competent career in airport passenger handling.

Developed using a competency-based approach and informed by international standards, this curriculum focuses on the practical application of skills for airline passenger operations. It addresses specific occupational competencies, ensuring trainees are prepared for the real-world demands of the work environment.

Key aspects of the training include:

• Core passenger handling procedures and protocols.
• Crucial soft skills, such as advanced Customer Care techniques.
• Basic Communication Skills for effective interaction.
• English language proficiency tailored for airport ground handling agents.

The diploma integrates both theoretical understanding and practical training to foster well-rounded and effective passenger handling professionals.

3 – months

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Ramp Handling Agent

The Ramp Handling Agent Diploma program focuses on one of the most critical operational activities within the airline business. Effective ramp handling directly impacts on an airline's on-time performance and contributes significantly to overall customer satisfaction.

Industry professionals recognize that the precision of aircraft loading and unloading, alongside the meticulous care for baggage and cargo, is a key indicator of an airline's operational efficiency and service quality.

This diploma provides participants with the necessary theoretical understanding and practical skills to perform ramp handling duties competently, contributing to safe, efficient, and timely airline ground operations.

3 – months

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IATA Foundation in Travel & Tourism with Galileo-

The IATA Foundation in Travel & Tourism with Galileo Diploma program is designed to provide individuals with the essential knowledge and skills required to function as effective professionals within the travel and tourism industry.

This course enables participants to:

• Acquire foundational knowledge of flight, accommodation, and tour products.
• Advise clients on necessary travel requirements and ensure compliance.
• Develop robust customer service and sales competencies to meet diverse traveler needs.
• Gain proficiency in using a Global Distribution System (Galileo) for creating and managing reservations.

The diploma integrates both theoretical understanding and practical application, preparing graduates for various roles in the travel and tourism sector.

3 – months

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IATA Foundation in Travel & Tourism with SABRE

The IATA Foundation in Travel & Tourism with SABRE Diploma program is designed to provide individuals with the essential knowledge and skills required to function as effective professionals within the travel and tourism industry.

This course enables participants to:

• Acquire foundational knowledge of flight, accommodation, and tour products.
• Advise clients on necessary travel requirements and ensure compliance.
• Develop robust customer service and sales competencies to meet diverse traveler needs.
• Gain proficiency in using a Global Distribution System (SABRE) for creating and managing reservations.

The diploma integrates both theoretical understanding and practical application, preparing graduates for various roles in the travel and tourism sector.

3 – months

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IATA GDS Fares & Ticketing with Galileo

The IATA GDS Fares & Ticketing with Galileo Certificate program provides participants with comprehensive knowledge and practical skills in airline fares and ticketing operations using the Galileo Global Distribution System (GDS).

This course is designed to equip individuals with expertise to:

• Construct complex itineraries.
• Accurately calculate fares according to international airline standards.
• Issue tickets in compliance with IATA regulations.

Key topics covered include:

• Detailed fare rules and global indicators.
• Principles of mileage-based fare construction.
• Understanding booking classes and their implications.
• Procedures for ticket exchanges, reissues, and automated pricing.

Through hands-on experience with the Galileo GDS, learners will enhance their ability to manage intricate travel arrangements, apply advanced fare construction techniques, and ensure full adherence to industry standards. Graduates will be prepared for roles requiring GDS fare and ticketing proficiency within travel agencies, airlines, and related sectors.

The program combines in-depth theoretical instruction with essential practical application.

1 – month and two weeks

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Commercial and Ground Service Courses

Introduction to Airline Industry

This course provides a foundational understanding of the aviation industry. Participants will be introduced to essential terminology, key concepts, and established conventions and agreements that govern the sector. The program is designed to offer a clear overview for those new to airline operations.

The course is delivered in a classroom setting.

3 – days

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Soft Skills Training

This course emphasizes the crucial role of interpersonal abilities in achieving professional success, particularly in service-oriented roles. While technical competence is essential, effective performance and outstanding customer service also rely on well-developed soft skills.

The program guides participants in:

• Understanding their unique personality and its impact on interactions.
• Developing emotional intelligence to navigate professional situations effectively.
• Cultivating agility and adaptability in their overall performance.

This training aims to enhance participants' capacity to deliver high-quality service and interact professionally.

The course is delivered in a classroom setting.

2 – days

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Airline Passenger Reservation

This course offers a detailed and comprehensive understanding of the passenger reservation process specific to the airline industry. It is designed to provide participants with the necessary skills to:

• Execute various booking procedures accurately.
• Efficiently manage passenger records within reservation systems.
• Utilize advanced reservation system functionalities to support streamlined customer service operations.

The program's objective is to equip individuals with the expertise required for effective and precise passenger reservation management.

The course is delivered in a classroom setting.

3 – days

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Passenger Fares & Ticketing (Basic)

This course provides comprehensive training in the fundamental principles of airline fare structures and ticketing procedures, in accordance with International Air Transport Association (IATA) standards.

Participants will develop the essential skills to:

• Interpret complex fare rules accurately.
• Calculate passenger fares for various itineraries.
• Issue airline tickets correctly using global distribution systems.
• Process ticket reissues and refunds in compliance with industry guidelines.

The program is designed to build a strong foundational understanding for professionals involved in airline operations.

The course is delivered in a classroom setting.

7 – days

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Advanced Passenger Fares and Ticketing

This course is designed for professionals who have completed foundational training in Passenger Fares & Ticketing. It builds upon existing knowledge by focusing on more complex fare construction principles.

Participants will gain the advanced skills necessary to:

• Construct normal fares for single Pricing Units.
• Calculate fares for consecutive Pricing Units, addressing more intricate itinerary scenarios.

This program enhances expertise in advanced fare calculation and ticketing complexities.

The course is delivered in a classroom setting

5 – days

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Professional Telephone Handling

This course is designed to enhance participants' understanding of effective customer service principles when communicating via telephone. The program aims to equip individuals with the skills necessary to deliver professional and courteous service to callers.

Key areas of focus include techniques for:

• Managing telephone interactions efficiently.
• Ensuring clear and concise communication.
• Projecting a professional image over the phone.

The course is delivered in a classroom setting.

2 – days

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Airport Passenger Handling

This course on passenger services is specifically designed to develop customer-focused professionals for front-line roles within the aviation industry. Participants will gain comprehensive knowledge and practical skills essential for various aspects of passenger interaction.

The program covers critical responsibilities, including:

• Meet and Greets: Providing initial welcoming and assistance to passengers.
• Check-in Procedures: Efficiently processing passenger and baggage check-ins.
• Travel Document Verification: Ensuring compliance with all necessary travel documentation.
• Boarding Procedures: Managing the smooth and timely boarding of flights.
• Arrivals Services: Assisting passengers upon arrival.
• Service Recovery Program: Implementing strategies for addressing and resolving customer issues.

This training aims to equip individuals with the expertise required to deliver exceptional service throughout the passenger journey.

The course is delivered in a classroom setting.

5 – days

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Sabre Reservations & Ticketing

This course provides comprehensive training in airline reservation and ticketing procedures utilizing the Sabre Global Distribution System (GDS). Participants will acquire the essential skills to effectively manage various aspects of the booking process.

The program's objective is to enable learners to:

• Handle flight bookings efficiently.
• Issue airline tickets accurately.
• Process ticket exchanges and refunds in accordance with industry standards.
• Navigate the Sabre system proficiently to optimize reservation workflows.

This training focuses on developing the precision and efficiency necessary for delivering high-quality customer service in the aviation sector.

The course is delivered in a classroom setting.

10 – days

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SABRE SONIC Check-in (SSCI)

This course is designed for professionals involved in various airport front-line operations. It provides specialized training in utilizing the SABRE SONIC Check-in (SSCI) system for efficient passenger processing.

Participants will acquire the skills necessary for:

• Efficiently conducting check-in activities.
• Managing special guest handling procedures.
• Accurately processing and tracking baggage details.
• Overseeing boarding activities for smooth flight departures.
• Handling essential post-departure activities.

The course aims to enhance proficiency in critical airport operations using the SSCI platform.

The course is delivered in a classroom setting.

5 – days

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World Tracer-Desktop

This course provides comprehensive training on the World Tracer-Desktop system, an essential tool for baggage tracing and management in the airline industry.

Participants will gain proficiency in:

• Creating, amending, retrieving, and interpreting various types of baggage files.
• Generating rush and expedite bag labels, including the creation of appropriate forwarding messages.
• Managing and executing central baggage tracing activities effectively.

This program equips trainees with the practical skills required to handle lost and found baggage procedures with accuracy and efficiency.

The course is delivered in a classroom setting.

5 – days

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Basic Cargo Skills and Procedures

This course provides foundational knowledge and essential skills for professionals in air cargo operations. It is designed to enable participants to perform key tasks involved in cargo handling and documentation.

The program covers critical areas, including:

• Defining IATA geographical areas relevant to air cargo.
• Calculating air cargo tariffs accurately.
• Understanding the application of various cargo rates.
• Comprehending associated services and charges.
• Correctly completing an Air Waybill.

This course equips trainees with the fundamental competencies required for entry-level roles in air cargo.

The course is delivered in a classroom setting.

5 – days

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Cargo-spot

This course provides a comprehensive understanding of Cargo-spot, a widely utilized and integrated cargo management system within the air freight industry.

The program is designed to familiarize participants with how Cargo-spot provides carriers with end-to-end control across the entire cargo lifecycle, encompassing:

• Sales processes
• Operational workflows
• Management of cargo activities

This training aims to develop proficiency in leveraging Cargo-spot for efficient and effective air freight operations.

The course is delivered online.

3 – days-//Self Paced

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Dangerous Goods Regulations (DGR) for General Cargo Accepting and Processing Personnel - Initial & Recurrent

This course provides essential training for cargo acceptance agents involved in the processing of general cargo, including shipments classified as dangerous goods. The program focuses on ensuring strict compliance with Dangerous Goods Regulations (DGR), which are critical for aviation safety.

Participants will learn to:

• Verify that all shipments meet stringent safety and regulatory standards.
• Conduct thorough checks of documentation, proper labelling, and packaging.
• Ensure that dangerous goods are handled in strict accordance with IATA's guidelines.

This training covers both initial certification for new personnel and recurrent training to ensure ongoing competency in the safe acceptance and processing of dangerous goods in air transport.

The course is delivered in a classroom setting.

3 – days

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Dangerous Goods Regulations (DGR) for Flight Operations Personnel and Flight Dispatchers - Initial & Recurrent

This specialized training program focuses on ensuring stringent compliance with Dangerous Goods Regulations (DGR) for Flight Operations Personnel and Flight Dispatchers. The course is designed to equip these critical personnel with the knowledge and skills necessary for the safe management of hazardous materials in air transport.

Key areas of focus include:

• Managing dangerous goods notifications effectively.
• Interpreting the Notification to Captain (NOTOC) accurately.
• Executing appropriate emergency procedures during hazardous material incidents.
• Ensuring all cargo, including dangerous goods, is properly documented, labelled, and packaged prior to flight.

The training ensures that flight dispatchers and operations officers are fully capable of safely managing dangerous goods in accordance with IATA regulations. This program provides both initial certification and recurrent training to maintain ongoing competency.

The course is delivered in a classroom setting.

1 – days

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Dangerous Goods Regulations (DGR) for Flight Crew Members - Initial & Recurrent

This training program on Dangerous Goods Regulations (DGR) is specifically designed for Flight Crew Members. Its primary objective is to enhance the safety of the aircraft and its passengers by equipping crew members with the essential knowledge and procedures for managing dangerous goods onboard.

The course covers critical aspects including:

• How to identify potential dangerous goods.
• Safe handling procedures for compliant dangerous goods.
• Appropriate response protocols in the event of an incident involving hazardous materials.
• Understanding dangerous goods classification, packing, labelling, and documentation requirements.
• Detailed emergency procedures to be executed in case of an in-flight dangerous goods incident.

This program provides both initial certification and recurrent training to ensure flight crew maintain continuous competency in these vital safety areas.

The course is delivered in a classroom setting.

2 – days

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Dangerous Goods Regulations (DGR) for Passenger Handling Personnel - Initial & Recurrent

This training program on Dangerous Goods Regulations (DGR) is specifically designed for Passenger Handling Personnel. Its primary objective is to enhance the safety of passengers, crew, and aircraft by equipping staff with the knowledge and procedures for properly managing dangerous goods encountered in passenger operations.

The course covers critical aspects including:

• Identifying hazardous materials that passengers may attempt to carry.
• Understanding correct packaging, labelling, and documentation requirements for dangerous goods permitted in passenger transport.
• Proper handling and classification principles.
• Essential emergency response procedures in case of an incident involving dangerous goods.

This program provides both initial certification for new personnel and recurrent training to ensure continuous competency in these vital safety areas within the context of passenger handling.

The course is delivered in a classroom setting.

2 – days

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Dangerous Goods Regulations (DGR) for Handling and Loading Personnel - Initial & Recurrent

This training program on Dangerous Goods Regulations (DGR) is specifically designed for personnel involved in the handling and loading of air cargo. Its primary objective is to ensure the safe handling, storage, and transportation of dangerous goods within aircraft cargo holds.

The course covers critical aspects including:

• Identifying hazardous materials during cargo processing.
• Implementing proper stowage techniques for dangerous goods.
• Understanding and applying segregation requirements to prevent incompatible materials from being loaded together.
• Executing appropriate emergency response actions to mitigate risks and prevent accidents during loading, unloading, and in-flight scenarios.

This program provides both initial certification for new personnel and recurrent training to ensure continuous competency in managing dangerous goods safely and compliantly in air cargo operations.

The course is delivered in a classroom setting.

2 – days

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Dangerous Goods Regulations (DGR) for Loadmasters and Load Planners - Initial & Recurrent

This specialized training program on Dangerous Goods Regulations (DGR) is designed for Loadmasters and Load Planners. It focuses on the precise and safe handling, stowage, and transportation of hazardous materials within the aircraft's cargo hold, ensuring compliance with international regulations.

The course covers critical areas essential for safe load planning and execution, including:

• Understanding the classification of dangerous goods.
• Correct use of required documentation.
• Principles of stowage compatibility for various dangerous goods.
• Considerations for weight distribution and aircraft balance.
• Essential emergency procedures in case of an incident.
• Ensuring the safe integration of hazardous goods with other cargo.

This program provides both initial certification and recurrent training, ensuring that loadmasters and load planners remain updated on regulatory changes and consistently uphold the highest safety standards in their crucial roles.

The course is delivered in a classroom setting.

2 – days

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Dangerous Goods Regulations (DGR) for Security Screening Personnel - Initial & Recurrent

This specialized training program on Dangerous Goods Regulations (DGR) is designed for Security Screening Personnel. Its primary objective is to equip staff with the critical knowledge and skills necessary for the effective identification of hazardous materials during the screening process of baggage and cargo.

The course covers essential areas, including:

• Recognizing dangerous goods that may be concealed within baggage or cargo.
• Ensuring proper segregation of hazardous materials.
• Adhering to regulations concerning prohibited items, proper packaging, and required documentation.

This program provides both initial certification for new personnel and recurrent training. Recurrent training is vital to ensure personnel remain updated on new threats and the latest screening techniques, thereby maintaining the highest standards of aviation security and safety.

The course is delivered in a classroom setting.

2 – days

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Dangerous Goods Regulations (DGR) for Preparing DG Consignments - Initial & Recurrent

This specialized training program on Dangerous Goods Regulations (DGR) is designed for personnel responsible for preparing dangerous goods consignments for air transport. The course focuses on ensuring that shipments are correctly prepared in full compliance with international legal and safety requirements.

Participants will acquire the essential procedures for:

• Accurately classifying dangerous goods.
• Implementing appropriate packaging methods.
• Applying correct labelling and marking.
• Completing all necessary documentation for dangerous goods shipments.

The program's objective is to prevent incidents during transport by ensuring consignments are prepared to the highest safety standards. This training provides both initial certification for new personnel and recurrent training to ensure ongoing proficiency and to keep personnel updated on regulatory changes.

The course is delivered in a classroom setting.

5 – days

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Live Animal Regulations

This course provides comprehensive training on the regulations governing the safe and compliant transport of live animals by air. Participants will acquire the essential knowledge and procedures required to ensure animal welfare and regulatory adherence throughout the transportation process.

The program covers critical aspects, including:

• Container Requirements: Understanding specifications for safe and appropriate animal containers.
• Documentation Requirements: Ensuring all necessary permits, health certificates, and other documents are complete and accurate.
• Animal Health Awareness: Gaining a basic understanding of animal well-being during transport.
• Compliance: Adhering to relevant international welfare regulations and industry standards.

This course is designed to equip individuals with the expertise to transport live animals by air safely and responsibly.

The course is delivered online.

This initial training course provides essential knowledge for the safe and compliant transportation of perishable cargo by air. The program focuses on understanding and adhering to critical government and industry requirements specific to temperature-sensitive and time-sensitive goods.

Key areas covered include:

• Specialized handling procedures for various perishable items.
• Correct marking and labelling protocols.
• Appropriate packaging techniques to maintain product integrity.
• Necessary documentation to ensure regulatory compliance and smooth transit.

This course is designed to equip personnel with the foundational understanding required for the effective and safe management of perishable cargo.

The course is delivered online.

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Ramp Handling and ULD Control for Cargo (Initial)

This initial training course provides fundamental knowledge and essential procedures for effective ramp handling and Unit Load Device (ULD) control within air cargo operations.

Participants will learn key aspects necessary for ensuring safe, compliant, and efficient ground handling, including:

• Procedures for safely loading, unloading, and securing cargo on the ramp.
• Comprehensive principles for managing Unit Load Devices (ULDs).
• Adherence to critical safety regulations governing ramp activities.
• Strategies for optimizing efficiency in overall ground handling operations.

This course is designed to equip individuals with the foundational skills required for competent performance in cargo ramp environments.

The course is delivered in a classroom setting.

2 – days

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Ramp Handling and ULD Control for Passenger (Initial Training)

This initial training course introduces the essential procedures for ramp handling and Unit Load Device (ULD) control specifically for passenger flight operations.

Participants will learn the critical tasks involved in ensuring safe, secure, and timely ground operations, including:

• The safe handling, loading, and unloading of passenger baggage and cargo.
• Effective management of Unit Load Devices (ULDs).
• Procedures for ensuring timely aircraft turnarounds.
• Adherence to all relevant safety and security standards in passenger aviation.

This course is designed to provide foundational knowledge and practical skills for individuals entering roles in passenger ramp operations.

The course is delivered in a classroom setting.

3 – days

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Internal Temperature-Controlled Cargo Operations

This course focuses on the specialized handling and management of temperature-sensitive cargo within air freight operations. Participants will acquire in-depth knowledge of the procedures essential for maintaining specific temperature conditions throughout the entire shipping process.

The program covers critical aspects from storage through transport, ensuring the safety, integrity, and quality of sensitive commodities such as:

• Perishable goods
• Pharmaceuticals
• Other temperature-sensitive items

This training equips individuals with the expertise required for compliant and effective temperature-controlled logistics in the aviation industry.

The course is delivered in a classroom setting.

3 – days

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Aircraft Weight & Balance – Passenger Aircraft (Initial)

This initial course provides a foundational understanding of the principles and procedures for calculating and managing weight distribution on passenger aircraft.

Participants will learn the essential skills to:

• Ensure proper loading and balancing of the aircraft.
• Maintain strict compliance with aviation regulations pertaining to weight and balance.
• Contribute to safe and efficient flight operations.

This training is designed to equip individuals with the fundamental knowledge required for roles involved in aircraft load planning and control.

The course is delivered in a classroom setting.

5 – days

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Aircraft Weight & Balance – Freighter Aircraft (Initial)

This initial course covers the specialized principles of weight distribution and balance specifically for freighter aircraft. It is designed to equip participants with the essential skills for cargo load management.

Trainees will learn to:

• Accurately calculate and manage cargo load distribution.
• Ensure proper weight and balance in accordance with aviation standards.
• Maintain strict compliance with safety regulations for cargo operations.
• Contribute to safe and efficient flight operations for freighter aircraft.

This training is foundational for roles involved in cargo aircraft load planning and control.

The course is delivered in a classroom setting.

5 – days

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Occupational Health, Passenger, Ramp Safety & Human Factors (Initial)

This initial training course is designed to foster a safe working environment for all airport personnel and to enhance passenger safety within ground operations. The program integrates critical aspects of safety management relevant to the aviation industry.

Key areas of focus include:

• Occupational Health and Safety Regulations: Understanding and applying workplace safety standards.
• Passenger Safety: Protocols and procedures to ensure the safety of passengers in the airport environment.
• Ramp Safety Protocols: Best practices for safe operations on the aircraft ramp.
• Human Factors: Recognizing and mitigating the impact of human performance on safety and efficiency in the workplace.

The course aims to significantly reduce the potential for accidents and elevate overall safety awareness among all personnel involved in airport ground operations.

The course is delivered in a classroom setting.

3 -days

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DOT's Non-Discrimination Rules on the Basis of Disability (Initial)

This initial training course provides a comprehensive understanding of the U.S. Department of Transportation (DOT)'s non-discrimination rules concerning passengers with disabilities. The program emphasizes a proactive approach to assisting individuals with disabilities within the airport environment and during air travel.

Participants will learn about specific requirements for:

• Wheelchair passengers, including assistance protocols and accommodation standards.
• Passengers travel with service animals, covering regulations for their transport.

The course focuses on operations involving flights to, from, or within the United States, ensuring compliance with these critical regulations.

The course is delivered in a classroom setting.

1-days

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Professional Selling Skills

This course is designed to equip participants with a foundational understanding of the psychology and core principles of effective selling. The program focuses on developing essential interpersonal and communication skills crucial for successful client engagement.

Participants will learn to:

• Create impactful first impressions.
• Build professional trust and rapport with customers.
• Utilize advanced questioning and listening skills to accurately uncover customer needs and preferences.

This training aims to enhance individuals' ability to connect with clients and effectively meet their requirements, contributing to stronger business relationships.

The course is delivered in a classroom setting.

3 -days

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Airside Safety and Defensive Driving

This comprehensive course is designed to ensure the highest standards of safety and efficiency for personnel operating in the airside environment. It integrates essential ramp safety protocols with critical defensive driving principles.

The program provides:

• An introduction to ramp safety, covering fundamental ground handling standards and safety requirements crucial for working safely on the airside. This ensures compliant and efficient aircraft turnarounds.
• Training on defensive driving, enabling participants to understand:
• How physical conditions can affect driving performance.
• The impact of mental conditions on driving ability.
• Common factors that distract drivers.
• Principles of maintaining safe driving distances within operational areas.

This training aims to enhance overall safety awareness and reduce risks for all personnel involved in airside ground operations and driving.

The course is delivered through a combination of classroom instruction and practical application.

14 – days

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Customer Service

Ethiopian Aviation University offers a range of specialized customer service training programs designed to significantly enhance service delivery and optimize passenger satisfaction within the aviation sector.

These classroom-based courses focus on developing core competencies, including:

• Service Awareness: Cultivating a deep understanding of service excellence principles.
• Effective Communication: Mastering clear and empathetic interaction techniques.
• Empowerment: Equipping staff to make effective decisions in customer interactions.
• Emotional Intelligence: Developing the ability to understand and manage emotions in service scenarios.
• Building Customer Loyalty: Strategies for fostering long-term customer relationships.

Yimam Gse

The programs are structured to prepare participants to deliver exceptional and consistent service across all customer touchpoints, aligning with the high standards of the aviation industry.

All courses are delivered in a classroom setting.

3 – days

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Belt Loader

This training enables trainees to identify safety precaution, describe function & types of components, familiarize operation & emergency procedures of Belt Loader.

Class room / practical

10 – days and half day

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Air Start Unit

This training enables trainees to identify safety precaution, describe function & types of components, familiarize operation & emergency procedures of Air Start Unit.

Class room / practical

7 – days

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Pallet Transporter

This training enables trainees to identify safety precaution, describe function & types of components, familiarize operation & emergency procedures of Pallet Transporter.

Class room / practical

7 – days

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Pushback Tractor/Pay Mover

This training enables trainees to safely operate pushback conventional tugs and move departing aircraft away from the gate or ramp area.

Class room / practical

14 – days

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Fork Lift (Theoretical & Practical)

This training enables trainees to identify safety precaution, describe function & types of components, familiarize operation & emergency procedures of Fork Lift.

Class room / practical

7 – days

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Grove

This training enables trainees to identify safety precaution, describe function & types of components, familiarize operation & emergency procedures of Grove.

Class room / practical

7 – days

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Tug/Tow Tractor

This training enables trainees to identify safety precaution, describe function & types of components, familiarize operation & emergency procedures of Tug/Tow Tractor.

Class room / practical

7 – days

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Cherry Picker

This training enables trainees to identify safety precaution, describe function & types of components, familiarize operation & emergency procedures of Cherry Picker

Class room / practical

7 – days

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Scissor Lift

This course is designed to train ramp operators on the proper operation and loading/unloading of heavy cargo including lifting systems, platform manoeuvring and electro-hydraulic controls

Class room / practical

10 – days and half day

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Platform (Theoretical & Practical)

This training enables trainees to identify safety precaution, describe function & types of components, familiarize operation & emergency procedures of Platform

Class room / practical

10 – days and half day

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Passengers Step

This training enables trainees to identify safety precaution, describe function & types of components, familiarize Operation & emergency procedures of Passengers Step.

Class room / practical

7 – days

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Wheelchair Truck

This training enables trainees to identify safety precaution, describe function & types of components, familiarize Operation & emergency procedures of Wheelchair Truck.

Class room / practical

7 – days

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Lavatory /Water Truck

This training enables trainees to identify safety precaution, describe function & types of components, familiarize Operation & emergency procedures of Lavatory /Water Truck.

Class room / practical

7 – days

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Ramp Bus/COBUS

This training enables trainees to identify safety precaution, describe function & types of components, familiarize Operation & emergency procedures of Ramp Bus/COBUS.

Class room / practical

7 – days

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Portable Air Compressor

This training enables trainees to identify safety precaution, describe function & types of components, familiarize Operation & emergency procedures of Ramp Portable Air Compressor.

Class room / practical

7 – days

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Ground Power Unit (GPU)

In this training ramp agents will learn how to properly and safely connect and disconnect ground power units and the safety precautions required in supplying power to parked aircraft.

Class room / practical

7 – days

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Aircraft Jack Operation (Theoretical & Practical)

This training will enable trainees to identify safety precautions, describe function & types of components, and familiarize operation & emergency procedures of Ramp Aircraft Jack operation.

Class room / practical

10 – days and half days

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