No departments found for this program.
No departments found for this program.
Airlines Commercial & Ground Operations Agent Diploma
The Airlines Commercial & Ground Operations Agent Diploma is a comprehensive training program covering the key aspects of airline commercial, ground operations, cargo traffic, and passenger handling activities. This program is structured to provide an all-rounded knowledge and skill set, which is particularly valuable for handling airline operations at various airport types where specialized agents for each function may not be assigned.
The curriculum encompasses core areas, including:
Participants will gain both theoretical knowledge and practical experience relevant to the diverse operational requirements of the aviation sector.
5 – months
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Commercial and Ground Service Courses
1. Introduction to Airline Industry
This course provides a foundational understanding of the aviation industry. Participants will be introduced to essential terminology, key concepts, and established conventions and agreements that govern the sector. The program is designed to offer a clear overview for those new to airline operations.
The course is delivered in a classroom setting.
3 – days
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2. Soft Skills Training
This course emphasizes the crucial role of interpersonal abilities in achieving professional success, particularly in service-oriented roles. While technical competence is essential, effective performance and outstanding customer service also rely on well-developed soft skills.
The program guides participants in:
This training aims to enhance participants' capacity to deliver high-quality service and interact professionally.
The course is delivered in a classroom setting.
2 – days
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3. Airline Passenger Reservation
This course offers a detailed and comprehensive understanding of the passenger reservation process specific to the airline industry. It is designed to provide participants with the necessary skills to:
The program's objective is to equip individuals with the expertise required for effective and precise passenger reservation management.
The course is delivered in a classroom setting.
3 – days
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4. Passenger Fares & Ticketing (Basic)
This course provides comprehensive training in the fundamental principles of airline fare structures and ticketing procedures, in accordance with International Air Transport Association (IATA) standards.
Participants will develop the essential skills to:
The program is designed to build a strong foundational understanding for professionals involved in airline operations.
The course is delivered in a classroom setting.
7 – days
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5. Advanced Passenger Fares and Ticketing
This course is designed for professionals who have completed foundational training in Passenger Fares & Ticketing. It builds upon existing knowledge by focusing on more complex fare construction principles.
Participants will gain the advanced skills necessary to:
This program enhances expertise in advanced fare calculation and ticketing complexities.
The course is delivered in a classroom setting
5 – days
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6. Professional Telephone Handling
This course is designed to enhance participants' understanding of effective customer service principles when communicating via telephone. The program aims to equip individuals with the skills necessary to deliver professional and courteous service to callers.
Key areas of focus include techniques for:
The course is delivered in a classroom setting.
2 – days
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7. Sabre Reservations & Ticketing
This course provides comprehensive training in airline reservation and ticketing procedures utilizing the Sabre Global Distribution System (GDS). Participants will acquire the essential skills to effectively manage various aspects of the booking process.
The program's objective is to enable learners to:
This training focuses on developing the precision and efficiency necessary for delivering high-quality customer service in the aviation sector.
The course is delivered in a classroom setting.
10 – days
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8. SABRE SONIC Check-in (SSCI)
This course is designed for professionals involved in various airport front-line operations. It provides specialized training in utilizing the SABRE SONIC Check-in (SSCI) system for efficient passenger processing.
Participants will acquire the skills necessary for:
The course aims to enhance proficiency in critical airport operations using the SSCI platform.
The course is delivered in a classroom setting.
5 – days
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9. World Tracer-Desktop
This course provides comprehensive training on the World Tracer-Desktop system, an essential tool for baggage tracing and management in the airline industry.
Participants will gain proficiency in:
This program equips trainees with the practical skills required to handle lost and found baggage procedures with accuracy and efficiency.
The course is delivered in a classroom setting.
5 – days
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10. Basic Cargo Skills and Procedures
This course provides foundational knowledge and essential skills for professionals in air cargo operations. It is designed to enable participants to perform key tasks involved in cargo handling and documentation.
The program covers critical areas, including:
This course equips trainees with the fundamental competencies required for entry-level roles in air cargo.
The course is delivered in a classroom setting.
5 – days
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11. Cargo-spot
This course provides a comprehensive understanding of Cargo-spot, a widely utilized and integrated cargo management system within the air freight industry.
The program is designed to familiarize participants with how Cargo-spot provides carriers with end-to-end control across the entire cargo lifecycle, encompassing:
This training aims to develop proficiency in leveraging Cargo-spot for efficient and effective air freight operations.
The course is delivered online.
3 – days-//Self Paced
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12. Live Animal Regulations
This course provides comprehensive training on the regulations governing the safe and compliant transport of live animals by air. Participants will acquire the essential knowledge and procedures required to ensure animal welfare and regulatory adherence throughout the transportation process.
The program covers critical aspects, including:
This course is designed to equip individuals with the expertise to transport live animals by air safely and responsibly.
The course is delivered online.
This initial training course provides essential knowledge for the safe and compliant transportation of perishable cargo by air. The program focuses on understanding and adhering to critical government and industry requirements specific to temperature-sensitive and time-sensitive goods.
Key areas covered include:
This course is designed to equip personnel with the foundational understanding required for the effective and safe management of perishable cargo.
The course is delivered online.
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13. Ramp Handling and ULD Control for Cargo (Initial)
This initial training course provides fundamental knowledge and essential procedures for effective ramp handling and Unit Load Device (ULD) control within air cargo operations.
Participants will learn key aspects necessary for ensuring safe, compliant, and efficient ground handling, including:
This course is designed to equip individuals with the foundational skills required for competent performance in cargo ramp environments.
The course is delivered in a classroom setting.
2 – days
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14. Ramp Handling and ULD Control for Passenger (Initial Training)
This initial training course introduces the essential procedures for ramp handling and Unit Load Device (ULD) control specifically for passenger flight operations.
Participants will learn the critical tasks involved in ensuring safe, secure, and timely ground operations, including:
This course is designed to provide foundational knowledge and practical skills for individuals entering roles in passenger ramp operations.
The course is delivered in a classroom setting.
3 – days
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15. Internal Temperature-Controlled Cargo Operations
This course focuses on the specialized handling and management of temperature-sensitive cargo within air freight operations. Participants will acquire in-depth knowledge of the procedures essential for maintaining specific temperature conditions throughout the entire shipping process.
The program covers critical aspects from storage through transport, ensuring the safety, integrity, and quality of sensitive commodities such as:
This training equips individuals with the expertise required for compliant and effective temperature-controlled logistics in the aviation industry.
The course is delivered in a classroom setting.
3 – days
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16. Aircraft Weight & Balance – Passenger Aircraft (Initial)
This initial course provides a foundational understanding of the principles and procedures for calculating and managing weight distribution on passenger aircraft.
Participants will learn the essential skills to:
This training is designed to equip individuals with the fundamental knowledge required for roles involved in aircraft load planning and control.
The course is delivered in a classroom setting.
5 – days
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17. Aircraft Weight & Balance – Freighter Aircraft (Initial)
This initial course covers the specialized principles of weight distribution and balance specifically for freighter aircraft. It is designed to equip participants with the essential skills for cargo load management.
Trainees will learn to:
This training is foundational for roles involved in cargo aircraft load planning and control.
The course is delivered in a classroom setting.
5 – days
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18. Occupational Health, Passenger, Ramp Safety & Human Factors (Initial)
This initial training course is designed to foster a safe working environment for all airport personnel and to enhance passenger safety within ground operations. The program integrates critical aspects of safety management relevant to the aviation industry.
Key areas of focus include:
The course aims to significantly reduce the potential for accidents and elevate overall safety awareness among all personnel involved in airport ground operations.
The course is delivered in a classroom setting.
3 -days
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19. DOT's Non-Discrimination Rules on the Basis of Disability (Initial)
This initial training course provides a comprehensive understanding of the U.S. Department of Transportation (DOT)'s non-discrimination rules concerning passengers with disabilities. The program emphasizes a proactive approach to assisting individuals with disabilities within the airport environment and during air travel.
Participants will learn about specific requirements for:
The course focuses on operations involving flights to, from, or within the United States, ensuring compliance with these critical regulations.
The course is delivered in a classroom setting.
1-days
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20. Professional Selling Skills
This course is designed to equip participants with a foundational understanding of the psychology and core principles of effective selling. The program focuses on developing essential interpersonal and communication skills crucial for successful client engagement.
Participants will learn to:
This training aims to enhance individuals' ability to connect with clients and effectively meet their requirements, contributing to stronger business relationships.
The course is delivered in a classroom setting.
3 -days
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21. Airside Safety and Defensive Driving
This comprehensive course is designed to ensure the highest standards of safety and efficiency for personnel operating in the airside environment. It integrates essential ramp safety protocols with critical defensive driving principles.
The program provides:
This training aims to enhance overall safety awareness and reduce risks for all personnel involved in airside ground operations and driving.
The course is delivered through a combination of classroom instruction and practical application.
14 – days
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22. Customer Service
Ethiopian Aviation University offers a range of specialized customer service training programs designed to significantly enhance service delivery and optimize passenger satisfaction within the aviation sector.
These classroom-based courses focus on developing core competencies, including:
Yimam Gse
The programs are structured to prepare participants to deliver exceptional and consistent service across all customer touchpoints, aligning with the high standards of the aviation industry.
All courses are delivered in a classroom setting.
3 – days
Introduction to Airline Industry
Passenger Fares & Ticketing (Basic)
Advanced Passenger Fares and Ticketing
Professional Telephone Handling
Sabre Reservations & Ticketing
Basic Cargo Skills and Procedures
Ramp Handling and ULD Control for Cargo (Initial)
Ramp Handling and ULD Control for Passenger (Initial Training)
Internal Temperature-Controlled Cargo Operations
Aircraft Weight & Balance – Passenger Aircraft (Initial)
Aircraft Weight & Balance – Freighter Aircraft (Initial)
Occupational Health, Passenger, Ramp Safety & Human Factors (Initial)
DOT's Non-Discrimination Rules on the Basis of Disability (Initial)
Ethiopian Aviation University
The Ethiopian Aviation University (EAU) is a leading aviation education and training’ institution with 68 years of experience in producing top-notch aviation professionals. EAU offers high-quality education and training in various fields of aviation. Recognized as an ICAO-designated Regional Training Center of Excellence, an EASA-approved Maintenance Training Organization, an IATA Authorized Training Center, and an Ethiopian Civil Aviation Authority Approved Training Organization, EAU has all the resources you need to succeed.
Our diverse and experienced faculty, state-of-the-art facilities, and strong industry partnerships will prepare you for a successful career.
Join us at the Ethiopian Aviation University and let your aviation dreams take flight!
EAU Program offerings
EAU offers a range of programs at different levels, from diplomas and certificates to bachelor’s and master’s degrees. Some of our popular programs include:
| Bachelor’s and master’s degrees | Aviation professional and Diploma |
| Master of Science in Data Sciences | Pilot Training, |
| Master of Business Administration Management (MBAAM) | Aviation Maintenance Training |
| Bachelor’s in Aviation Management and Operations (BAM) | Cabin Crew |
| Bachelor of Science in Aircraft Maintenance Engineering (BAME) | Commercial Training |
| Bachelor of Science in Aeronautical Engineering (BAE) | |
| BA in Tourism and Hospitality Management |
Program detail https://eau.edu.et/programs
Application Steps
You can easily start your application process by visiting our website and apply online. To complete your application, you will need to fill out a form, upload your academic credentials and other necessary documents, and make the required application fee payment. Depending on the program you choose, you may also be asked to undergo an entrance exam or an interview. Simply click on " Admission" and then proceed to the "Apply Online" section to get started.
Admission requirements
The admission requirements vary depending on the program you choose. However, some general requirements include:
Process for international students residency visa
EAU provides student residency visas for international students. An EAU representative will send an invitation letter after admission requirements are met and will facilitate visa on arrival with a valid passport copy. The process takes at least 10 working days. To process, EAU sales representatives will provide a letter, a Police Clearance Certificate, and a Personal History Form. Visa and security pass processes will be facilitated after payment is received. For more information, contact etauinfo@ethiopianairlines.com. The visa fee and related costs are to be covered by the student.
Tuition Fee
Tuition fees vary based on your chosen program. For degree programs, the cost is USD 165 per credit hour for international students, USD 95 per credit hour for the Engineering program, and USD 85 per credit hour for the Bachelor’s in Aviation Management and Operations (BAM) and the BA in Tourism and Hospitality Management for Ethiopian nationals. For more details, see the Fees and Payments section. Additionally, you may need to cover expenses such as books, supplies, accommodation, transportation, insurance, and application fees, which amount to 400 ETB for Ethiopian students and 50 USD for international students.
Accommodation at EAU
EAU provides shared dormitories (accommodating two trainees in each room) along with a wide array of amenities. The dormitories are conveniently located within the university campus, just a short walk from the academic and administrative buildings.
How many semesters are there in the academic year?
Where can I find my schedule?
Our admission office working hours
Career prospects for graduates
Graduates from our programs enjoy a wide range of career prospects. They can pursue opportunities in various sectors, including aircraft manufacturers, aviation management, engineering, tourism, and hospitality. Many find positions in airlines, airports, and related industries, while others may work in logistics, travel agencies, or government organizations. Our strong industry connections and practical training ensure that graduates are well-prepared to meet the demands of the job market.
