No departments found for this program.
No departments found for this program.
School of Marketing (SOM) training program at Ethiopian Aviation University (EAU) offers a comprehensive curriculum designed to equip students with the essential skills needed to thrive in various sectors of the aviation industry. The program focuses on airport ground services management, where students learn to ensure smooth and efficient operations for both passengers and aircraft. They are trained in customer service techniques, communication strategies, and problem-solving, enabling them to handle inquiries related to flight bookings, cancellations, and general passenger needs. In addition to passenger services, the program also covers the logistics of managing air cargo operations. Students are trained in the safe handling, storage, and transportation of goods, ensuring compliance with international shipping regulations. The curriculum includes cargo documentation, safety protocols, and warehouse management, preparing students to play a critical role in global logistics and airfreight services.
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1. Airline Call Centre and Ticket Agent
Our Airline Call Centre and Ticket Agent Diploma program is designed to equip you with the essential skills for a dynamic career in the aviation industry.
Airline call centers and ticket offices are the cornerstone of an airline's customer interaction. They are often the first point of contact for our valued customers, making a crucial first impression. These vital offices are responsible for distributing airline products and services, fostering customer loyalty, and differentiating an airline's offerings in a competitive market.
This diploma provides both theoretical knowledge and practical training, preparing you for the exciting challenges of this customer-facing role.
3 – months
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2. Airline Cargo Handling Agent
The Airline Cargo Handling Agent Diploma program is designed to meet the increasing demands of the global air cargo business.
In today's competitive environment, it is essential to have qualified and professional cargo handling agents who possess the right knowledge, attitude, and skills. These agents are crucial for:
This diploma provides both theoretical knowledge and practical training, preparing you to become a skilled and competent cargo handling agent.
3 – months
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3. Airport Passenger Handling Agent
The Airport Passenger Handling Agent Diploma program is designed to equip individuals with the essential skills, knowledge, and professional attitude required for a competent career in airport passenger handling.
Developed using a competency-based approach and informed by international standards, this curriculum focuses on the practical application of skills for airline passenger operations. It addresses specific occupational competencies, ensuring trainees are prepared for the real-world demands of the work environment.
Key aspects of the training include:
The diploma integrates both theoretical understanding and practical training to foster well-rounded and effective passenger handling professionals.
3 – months
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4. Ramp Handling Agent
The Ramp Handling Agent Diploma program focuses on one of the most critical operational activities within the airline business. Effective ramp handling directly impacts on an airline's on-time performance and contributes significantly to overall customer satisfaction.
Industry professionals recognize that the precision of aircraft loading and unloading, alongside the meticulous care for baggage and cargo, is a key indicator of an airline's operational efficiency and service quality.
This diploma provides participants with the necessary theoretical understanding and practical skills to perform ramp handling duties competently, contributing to safe, efficient, and timely airline ground operations.
3 – months
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5. IATA Foundation in Travel & Tourism with Galileo
The IATA Foundation in Travel & Tourism with Galileo Diploma program is designed to provide individuals with the essential knowledge and skills required to function as effective professionals within the travel and tourism industry.
This course enables participants to:
The diploma integrates both theoretical understanding and practical application, preparing graduates for various roles in the travel and tourism sector.
3 – months
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6. IATA GDS Fares & Ticketing with Galileo
The IATA GDS Fares & Ticketing with Galileo Certificate program provides participants with comprehensive knowledge and practical skills in airline fares and ticketing operations using the Galileo Global Distribution System (GDS).
This course is designed to equip individuals with expertise to:
Key topics covered include:
Through hands-on experience with the Galileo GDS, learners will enhance their ability to manage intricate travel arrangements, apply advanced fare construction techniques, and ensure full adherence to industry standards. Graduates will be prepared for roles requiring GDS fare and ticketing proficiency within travel agencies, airlines, and related sectors.
The program combines in-depth theoretical instruction with essential practical application.
1 – month and two weeks
Admission Requirement for School of marketing (SOM)
| International | Local |
| High school Completion. | High school Completion with Minimum 250 And above. |
| Minimum of College Diploma/ 10+3 Level III Certificate in Social / Natural Science Filed of Studies from Recognized TVET / Collage / University. | Pass Mark on Remedial Program. |
| AGE LIMIT: 18 YEARS’ OLD AND ABOVE | AGE LIMIT: 18 YEARS’ OLD AND ABOVE |
| English language Proficiency: Level IV | English language Proficiency: Level IV |
Key Competencies and Skills:
Commercial Pilot License (CPL) training program at Ethiopian Aviation University (EAU) is designed to train students to fly aircraft for commercial purposes, such as transporting passengers, cargo, or conducting specialized operations.
School of Marketing (SOM) training program at Ethiopian Aviation University (EAU) offers a comprehensive curriculum designed to equip students with the essential skills needed to thrive in various sectors of the aviation industry
Aircraft Maintenance Technician (AMT) training program at Ethiopian Aviation University (EAU) is designed to provide students with the essential knowledge and skills required to ensure the safety, functionality, and efficiency of aircraft.
Cabin Crew training program at Ethiopian Aviation University (EAU) trains students to ensure passenger safety, comfort, and well-being during flights
Aircraft Emergency Landing and Evacuation Procedures Training For Cabin crew
ICAO English Language Proficiency Interlocutor/Rater Initial Training
Aircraft systems troubleshooting
Radiotelephony communication for pilots
Weight and Balance for wide body aircraft(B767,B777,B787 &A350)
Aviation English for Aircraft maintenance technicians
Ethiopian Aviation University (EAU) delivers cutting-edge pilot training through its advanced Full Flight Simulator (FFS) and Flight Training Device (FTD) programs, conducted at the state-of-the-art Ethiopian Airlines Flight Operations Training Centre.
Ethiopian Aviation University
The Ethiopian Aviation University (EAU) is a leading aviation education and training’ institution with 68 years of experience in producing top-notch aviation professionals. EAU offers high-quality education and training in various fields of aviation. Recognized as an ICAO-designated Regional Training Center of Excellence, an EASA-approved Maintenance Training Organization, an IATA Authorized Training Center, and an Ethiopian Civil Aviation Authority Approved Training Organization, EAU has all the resources you need to succeed.
Our diverse and experienced faculty, state-of-the-art facilities, and strong industry partnerships will prepare you for a successful career.
Join us at the Ethiopian Aviation University and let your aviation dreams take flight!
EAU Program offerings
EAU offers a range of programs at different levels, from diplomas and certificates to bachelor’s and master’s degrees. Some of our popular programs include:
| Bachelor’s and master’s degrees | Aviation professional and Diploma |
| Master of Science in Data Sciences | Pilot Training, |
| Master of Business Administration Management (MBAAM) | Aviation Maintenance Training |
| Bachelor’s in Aviation Management and Operations (BAM) | Cabin Crew |
| Bachelor of Science in Aircraft Maintenance Engineering (BAME) | Commercial Training |
| Bachelor of Science in Aeronautical Engineering (BAE) | |
| BA in Tourism and Hospitality Management |
Program detail https://eau.edu.et/programs
Application Steps
You can easily start your application process by visiting our website and apply online. To complete your application, you will need to fill out a form, upload your academic credentials and other necessary documents, and make the required application fee payment. Depending on the program you choose, you may also be asked to undergo an entrance exam or an interview. Simply click on " Admission" and then proceed to the "Apply Online" section to get started.
Admission requirements
The admission requirements vary depending on the program you choose. However, some general requirements include:
Process for international students residency visa
EAU provides student residency visas for international students. An EAU representative will send an invitation letter after admission requirements are met and will facilitate visa on arrival with a valid passport copy. The process takes at least 10 working days. To process, EAU sales representatives will provide a letter, a Police Clearance Certificate, and a Personal History Form. Visa and security pass processes will be facilitated after payment is received. For more information, contact etauinfo@ethiopianairlines.com. The visa fee and related costs are to be covered by the student.
Tuition Fee
Tuition fees vary based on your chosen program. For degree programs, the cost is USD 165 per credit hour for international students, USD 95 per credit hour for the Engineering program, and USD 85 per credit hour for the Bachelor’s in Aviation Management and Operations (BAM) and the BA in Tourism and Hospitality Management for Ethiopian nationals. For more details, see the Fees and Payments section. Additionally, you may need to cover expenses such as books, supplies, accommodation, transportation, insurance, and application fees, which amount to 400 ETB for Ethiopian students and 50 USD for international students.
Accommodation at EAU
EAU provides shared dormitories (accommodating two trainees in each room) along with a wide array of amenities. The dormitories are conveniently located within the university campus, just a short walk from the academic and administrative buildings.
How many semesters are there in the academic year?
Where can I find my schedule?
Our admission office working hours
Career prospects for graduates
Graduates from our programs enjoy a wide range of career prospects. They can pursue opportunities in various sectors, including aircraft manufacturers, aviation management, engineering, tourism, and hospitality. Many find positions in airlines, airports, and related industries, while others may work in logistics, travel agencies, or government organizations. Our strong industry connections and practical training ensure that graduates are well-prepared to meet the demands of the job market.
Ethiopian Aviation University
The Ethiopian Aviation University (EAU) is a leading aviation education and training’ institution with 68 years of experience in producing top-notch aviation professionals. EAU offers high-quality education and training in various fields of aviation. Recognized as an ICAO-designated Regional Training Center of Excellence, an EASA-approved Maintenance Training Organization, an IATA Authorized Training Center, and an Ethiopian Civil Aviation Authority Approved Training Organization, EAU has all the resources you need to succeed.
Our diverse and experienced faculty, state-of-the-art facilities, and strong industry partnerships will prepare you for a successful career.
Join us at the Ethiopian Aviation University and let your aviation dreams take flight!
EAU Program offerings
EAU offers a range of programs at different levels, from diplomas and certificates to bachelor’s and master’s degrees. Some of our popular programs include:
| Bachelor’s and master’s degrees | Aviation professional and Diploma |
| Master of Science in Data Sciences | Pilot Training, |
| Master of Business Administration Management (MBAAM) | Aviation Maintenance Training |
| Bachelor’s in Aviation Management and Operations (BAM) | Cabin Crew |
| Bachelor of Science in Aircraft Maintenance Engineering (BAME) | Commercial Training |
| Bachelor of Science in Aeronautical Engineering (BAE) | |
| BA in Tourism and Hospitality Management |
Program detail https://eau.edu.et/programs
Application Steps
You can easily start your application process by visiting our website and apply online. To complete your application, you will need to fill out a form, upload your academic credentials and other necessary documents, and make the required application fee payment. Depending on the program you choose, you may also be asked to undergo an entrance exam or an interview. Simply click on " Admission" and then proceed to the "Apply Online" section to get started.
Admission requirements
The admission requirements vary depending on the program you choose. However, some general requirements include:
Process for international students residency visa
EAU provides student residency visas for international students. An EAU representative will send an invitation letter after admission requirements are met and will facilitate visa on arrival with a valid passport copy. The process takes at least 10 working days. To process, EAU sales representatives will provide a letter, a Police Clearance Certificate, and a Personal History Form. Visa and security pass processes will be facilitated after payment is received. For more information, contact etauinfo@ethiopianairlines.com. The visa fee and related costs are to be covered by the student.
Tuition Fee
Tuition fees vary based on your chosen program. For degree programs, the cost is USD 165 per credit hour for international students, USD 95 per credit hour for the Engineering program, and USD 85 per credit hour for the Bachelor’s in Aviation Management and Operations (BAM) and the BA in Tourism and Hospitality Management for Ethiopian nationals. For more details, see the Fees and Payments section. Additionally, you may need to cover expenses such as books, supplies, accommodation, transportation, insurance, and application fees, which amount to 400 ETB for Ethiopian students and 50 USD for international students.
Accommodation at EAU
EAU provides shared dormitories (accommodating two trainees in each room) along with a wide array of amenities. The dormitories are conveniently located within the university campus, just a short walk from the academic and administrative buildings.
How many semesters are there in the academic year?
Where can I find my schedule?
Our admission office working hours
Career prospects for graduates
Graduates from our programs enjoy a wide range of career prospects. They can pursue opportunities in various sectors, including aircraft manufacturers, aviation management, engineering, tourism, and hospitality. Many find positions in airlines, airports, and related industries, while others may work in logistics, travel agencies, or government organizations. Our strong industry connections and practical training ensure that graduates are well-prepared to meet the demands of the job market.
